Welcome to MattsenKumar - Your Partner in Exceptional Customer Experience Management!
At MattsenKumar, we are dedicated to delivering unparalleled business process outsourcing and customer experience management services to clients around the world. Our journey began in 2010, founded by industry veterans Mike Mattsen and Aarati Kumar, and we have rapidly grown into a prominent player in the outsourcing industry with a strong presence in both the United States and India.
Our Services:
Contact Center Outsourcing: We specialize in providing top-notch contact center services, ensuring exceptional customer interactions that drive customer satisfaction and loyalty. Our well-trained agents handle customer inquiries, support, and more.
Back-Office Management: Efficient back-office operations are essential for a seamless customer experience. Our team handles various back-office tasks, enabling you to focus on core business functions.
E-commerce Outsourcing: In the fast-paced world of e-commerce, we provide comprehensive outsourcing solutions to manage customer support, order processing, returns, and more.
Technology Suites: We offer advanced technology solutions for interaction and speech analytics, empowering you to gain valuable insights from customer interactions and improve service quality.
Quality and Data Security:
Quality is deeply ingrained in our DNA, with a rich history of providing third-party quality monitoring services. We prioritize delivering exceptional service that meets or exceeds industry standards.
Data security is paramount in today's digital landscape. As a PCI-certified organization, we ensure that your sensitive customer data is handled securely, maintaining compliance and protecting your reputation.
Why Choose MattsenKumar:
Industry Experience: Our leadership team brings unparalleled industry experience, guiding our operations and ensuring the highest standards of service delivery.
Skilled Workforce: With over 2000 skilled employees across our locations, we have the expertise to handle diverse industries and customer interactions.
Global Presence: Headquartered in the United States and with delivery centers in India, we combine global expertise with local insights.
Customer-Centric Approach: We understand that exceptional customer experience is a key differentiator. Our services are designed to enhance your customer interactions and satisfaction.
Partner with MattsenKumar to elevate your customer experience management. Whether it's contact center services, back-office support, e-commerce outsourcing, or technology solutions, we are committed to helping you succeed.